Slagerij Vandycke (ENG)

Finding Stability Amidst the Holiday Rush Thanks to Olivia

At Slagerij Vandycke, a butcher shop and family business known for its quality products and personalized service, everything revolves around customer experience. Whether it's their extensive holiday menus, freshly prepared catering meals, or the homegrown Belgian Blue beef from their own farm, customers always receive the very best. But this dedication also brings immense pressure during the holiday season.

The holiday period is traditionally a thrilling yet hectic time. "With only two people in the office, we have to process many orders and keep answering the phone to personally assist customers," says Neome, one of the two employees. "People want certainty, especially during Christmas and New Year. Whether it’s about how much meat they need for six people or tips for reheating dishes, we always want to be there for them."

The Search for Efficiency Without Sacrificing Quality

This combination of customer focus and holiday pressure led Slagerij Vandycke to search for a smart solution. "We were already interested in AI tools like ChatGPT and came across Chathive through a Google search. What convinced us was their customized solution: we could activate Olivia just for the holiday season. It fit our needs perfectly."

Olivia, the AI assistant from Chathive, became a crucial team player. She instantly and accurately answers frequently asked questions about opening hours, holiday menus, and reheating tips. "Sometimes, people want to know how long a turkey should be in the oven or they’re looking for the holiday brochure. Olivia provides them with quick answers or directs them to the right page on our website. The great thing is that she does this 24/7, even during peak moments."

A Human Touch Thanks to AI

What makes Slagerij Vandycke especially happy is how natural Olivia feels to customers. "Many people think they’re chatting with a real employee. They even thank her or wish her a nice day," Neome says with a smile.

On top of that, Olivia helps make the work more manageable. With her support, there’s more time left to focus on other tasks, like processing orders and giving personal advice to customers on the phone.

A Tailored Partnership

The collaboration with Chathive was seen as very positive. "They guided us well, and whenever we faced certain challenges, we could easily reach out to Chathive for support." The option to activate Olivia only during the holiday months makes the investment even more valuable.

"Our website isn’t that active throughout the year, but during the holidays, we see a massive spike. With Olivia, we can adapt to that spike flexibly."

With Olivia by their side, Slagerij Vandycke has found a solution that not only reduces their workload but also enhances the customer experience, even during the busiest time of the year.