1. Introduction

1.1. General

This website https://www.chathive.co ("our website") uses cookies and similar technologies to distinguish you from other users. By using cookies, we can provide you with a better experience and improve our website by better understanding how you use it. To the extent that these cookies are not strictly necessary for providing our website and services, we will ask for your consent to use cookies when you first visit our website.

1.2. Definitions

In this Cookie Policy, unless the context requires otherwise, the following terms have the following meanings:

"Cookie"
means a small file that our website places on your computer or device when you visit certain parts of our website and/or use certain features of our website. Cookies generally do not contain information that identifies a user personally, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

"Cookie Law"
means the relevant provisions of the EU 2002/58 Directive on Privacy and Electronic Communications 2002 ("E-Privacy Directive") and the EU Regulation 2016/679 General Data Protection Regulation ("GDPR").

"Personal Data"
means all data relating to an identifiable person who can be directly or indirectly identified from that data, as defined in the GDPR.

"We/Us/Our"
means Inteso Group, a BV registered in Belgium under company number 0728.495.140, with its registered address at Rooigemlaan 532 in Ghent Belgium.

2. Contact Information

Our website and services are provided and managed by Inteso Group BV. We are registered in Belgium under registration number 0728.495.140, and our registered office is located at Rooigelmaan 532, Ghent Belgium.

You can contact us:

(a) by post, at the above-mentioned postal address;
(b) via the contact form on our website;
(c) by phone, at 0498 81 85 87; or
(d) by email, using [email protected].

3. How Does Our Website Use Cookies and What Types Are There?

Our website may place and access certain First Party Cookies on your computer or device. First Party Cookies are cookies placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of our website and to provide and improve our services. We have carefully chosen these cookies and taken steps to ensure that your privacy and personal data are protected and respected at all times.

By using our website, you may also receive certain Third Party Cookies on your computer or device. Third Party Cookies are cookies placed by websites, services, and/or parties other than us. For more details, see section 4.2.

For more information about the personal data we collect and use, the measures we take to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.

For specific details about the cookies we use, refer to chapter 4. All cookies used by our website comply with current Cookie Law. We may use some or all of the types of cookies described below. For more specific details about the cookies we use, refer to chapter 4.

3.1. Strictly Necessary Cookies

A cookie falls into this category if it is essential for the operation of our website, supporting functions such as setting your privacy preferences, logging in, your shopping cart, payment transactions, or filling out forms. In other words, these cookies are used to make the website function and cannot be disabled in our systems. They are usually only set in response to actions you perform.

3.2. Analytical Cookies

It is important for us to understand how you use our website, for example, how efficiently you navigate and which features you use. These cookies allow us to monitor visits and traffic, enabling us to measure and improve our website's performance. They help us know which pages are the most and least popular and how visitors move through the website. Analytical cookies enable us to collect this information and help us improve our website and your experience of it.

3.3. Tracking Cookies

These cookies record analytical (anonymous) information about how you visit the website to improve the website and user experience and to enable targeted advertising.

3.4. Persistent Cookies

Any of the above types of cookies may be a persistent cookie. Persistent cookies are cookies that remain on your computer or device for a predetermined period and are activated each time you visit our website.

3.5. Session Cookies

Any of the above types of cookies may be a session cookie. Session cookies are temporary and remain on your computer or device only from the moment you visit our website until you close your browser. Session cookies are deleted when you close your browser.

4. What Cookies Does Our Website Use?

4.1. First Party Cookies

The following First Party Cookies may be placed on your computer or device:
Cookies that ensure we recognize you when you return to our website.

4.2. Third Party Cookies

The following Third Party Cookies may be placed on your computer or device:
Cookies related to the security of our website
Cookies placed by plugins we use to provide you with a good experience
Cookies placed for advertising purposes
And more...

4.3. Analytical Cookies

Our website uses analytical services. Website analysis refers to a set of tools used to collect and analyze anonymous usage information, enabling us to better understand how our website is used. This, in turn, allows us to improve our website and the services offered through it. You do not need to allow us to use these cookies. Although the use of analytical cookies poses no risk to your privacy or your safe use of our website, it enables us to continually improve our website, making it a better and more useful experience for you.

The analytical services used by our website include the following cookies:

5. Consent and Maintaining Control

Before cookies are placed on your computer or device, you will see a pop-up or banner requesting your consent to set these cookies. By giving your consent for cookies to be placed, you enable us to provide you with the best possible experience and service. If you wish, you may refuse consent for cookies unless those cookies are strictly necessary. However, certain features of our website may not function fully or properly.

In addition to the above controls we provide, you can choose to enable or disable cookies in your internet browser. Most internet browsers also allow you to choose whether you want to disable all cookies or only Third Party Cookies. By default, most internet browsers accept cookies, but this can be changed. For more information, refer to your internet browser's help menu or the documentation provided with your device.

The links below provide instructions on how to manage cookies in all major browsers:

6. Changes

We may modify this Cookie Policy at any time. Details of any changes will be highlighted at the top of this page. You are therefore advised to check this page from time to time. In the event of any conflict between the current version of this Cookie Policy and any previous versions, the current and applicable provisions will prevail unless expressly stated otherwise.

7. Your Rights and Information on the Processing of Personal Data

Some rights are complex, and not all details are included here. Therefore, read the relevant provisions and guidelines of supervisory authorities for a complete explanation of these rights. Your main rights under the GDPR are:

(a) the right of access;
(b) the right to rectification;
(c) the right to erasure (right to be forgotten);
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to lodge a complaint with a supervisory authority; and
(h) the right to withdraw consent.

The exercise of these rights is carried out in accordance with the modalities specified in our Privacy Policy. For more information about privacy, data protection, and your rights, see the Privacy Policy.