1. Introduction

1.1. General

This website https://www.chathive.co ("our website") uses cookies and similar technologies to distinguish you from other users. By using cookies, we can provide you with a better experience and improve our website by better understanding how you use it. To the extent that these cookies are not strictly necessary for providing our website and services, we will ask for your consent to use cookies when you first visit our website.

1.2. Glossary

In this Cookie Statement, unless the context requires otherwise, the following terms have the following meanings:

"Cookie" means a small file placed on your computer or device by our website when you visit certain parts of our website and/or when you use certain features of our website. Cookies generally do not contain information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies; ‍ "Cookie Law" means the relevant provisions of the EU 2002/58 Directive on privacy and electronic communications 2002 ("E-Privacy Directive") and the EU Regulation 2016/679 General Data Protection Regulation ("GDPR"); ‍ "Personal Data" means any data that relates to an identifiable person who can be directly or indirectly identified by that data, as defined in the GDPR; and ‍ "We/Us/Our" means Inteso Group, a BV registered in Belgium under company number 0728.495.140, with its registered address at Mariakerksesteenweg 91 in Ghent.

2. Contact Information

Our website and services are offered and managed by Inteso Group BV. We are registered in Belgium under registration number 0728.495.140 and our registered office is located at Mariakerksesteenweg 91 in Ghent.

You can contact us:

(a) by post, to the address mentioned above; (b) via the contact form on our website; (c) by phone, at 0498 81 85 87; or (d) by email, using [email protected]

3. How does our website use cookies and what types of cookies are there?

Our website may place certain First Party Cookies on your computer or device and access them. First Party Cookies are cookies placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of our website and to deliver and improve our services. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data are protected and respected at all times.

By using our website, you may also receive certain Third Party Cookies on your computer or device. Third Party Cookies are cookies placed by websites, services, and/or parties other than us. For more details, see section 4.2.

For more information about the personal data we collect and use, the measures we have taken to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Statement.

For more specific details about the cookies we use, please refer to chapter 4. All cookies used by our website are used in accordance with current Cookie Law. We may use some or all of the following types of cookies listed below. For more specific details about the cookies we use, please refer to chapter 4.

3.1. Strictly Necessary Cookies

A cookie falls into this category if it is essential to the operation of our website, supporting functions such as setting your privacy preferences, logging in, your shopping cart, payment transactions, or filling out forms. In other words, these cookies are used to make the website function and cannot be disabled in our systems. They are usually only set in response to actions taken by you.

3.2. Analytical Cookies

It is important for us to understand how you use our website, how efficiently you can navigate it, and which features you use. These cookies allow us to track visits and traffic, so we can measure and improve the performance of our website. They help us know which pages are the most and least popular and see how visitors move around the website. Analytical cookies enable us to collect this information and help us improve our website and your experience of it.

3.3. Tracking Cookies

These cookies record analytical (anonymous) information about how you visit the website, with the aim of improving the website and user experience, as well as for more targeted advertising.

3.4. Persistent Cookies

Any of the above types of cookies can be a persistent cookie. Persistent cookies are cookies that remain on your computer or device for a predefined period and are activated each time you visit our website.

3.5. Session Cookies

Any of the above types of cookies can be a session cookie. Session cookies are temporary and remain on your computer or device from the moment you visit our website until you close your browser. Session cookies are deleted when you close your browser.

4. Which cookies does our website use?

4.1. First Party Cookies

The following First Party Cookies may be placed on your computer or device: Cookies that ensure we recognize you when you return to our website.

4.2. Third Party Cookies

The following Third Party Cookies may be placed on your computer or device: Cookies related to the security of our website Cookies placed by plugins we use to provide you with a good experience Cookies placed for advertising purposes And more...

4.3. Analytical Cookies

Our website uses analytical services. Website analysis refers to a set of tools used to collect and analyze anonymous usage information so that we can better understand how our website is used. This, in turn, enables us to improve our website and the services offered through it. You do not have to allow us to use these cookies, as the use of analytical cookies poses no risk to your privacy or your safe use of our website, but it does enable us to continually improve our website, making it a better and more useful experience for you.

The analytical services used by our website include the following cookies:

5. Consent and Retaining Control

Before cookies are placed on your computer or device, you will be shown a pop-up or banner requesting your consent to set those cookies. By giving your consent to the placing of cookies, you enable us to provide you with the best possible experience and service. You may, if you wish, deny consent to the placing of cookies unless those cookies are strictly necessary. However, certain features of our website may not function fully or properly.

In addition to the controls we provide, you can choose to enable or disable cookies in your internet browser. Most internet browsers also allow you to choose whether to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies, but this can be changed. For more information, refer to the help menu of your internet browser or the documentation that came with your device.

The following links provide instructions on how to manage cookies in all mainstream browsers:

Delete and manage cookies in Internet Explorer Delete and manage cookies in Mozilla Firefox Delete and manage cookies in Chrome Delete and manage cookies in Safari

6. Changes

We may change this Cookie Statement at any time. In that case, the details of the changes will be outlined at the top of this page. You are therefore advised to check this page from time to time. In case of conflict between the current version of this Cookie Statement and one or more previous versions of this Cookie Statement, the current and applicable provisions shall prevail unless explicitly stated otherwise.

7. Your Rights and Information on Processing Personal Data

Some rights are complex and not all details are included here. Therefore, read the relevant provisions and guidelines of supervisory authorities for a full explanation of these rights. Your main rights under the GDPR are:

(a) the right to access; (b) the right to rectification; (c) the right to erasure (right to be forgotten); (d) the right to restrict processing; (e) the right to object to processing; (f) the right to data portability; (g) the right to lodge a complaint with a supervisory authority, and (h) the right to withdraw consent. The exercise of these rights is in accordance with the modalities as set out in our Privacy Statement. For more information on privacy, data protection, and your rights, please refer to the Privacy Statement.

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